INFORMATION BOOKLET/RESIDENTS GUIDE

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MISSION STATEMENT/PHILOSOPHY OF CARE :

We, the Management and Staff of Hazel Hall Nursing Home, are committed to working together with other professionals in providing for our Residents a common sense of wellness, belonging, acceptance, respect, understanding, support and inclusiveness as we strive to grow in and deliver care as far as possible reflecting the wishes and aspirations of our Residents. Towards end of life our aim is to deliver care, which meets his/her physical, emotional, social and spiritual needs and respects his/her dignity and autonomy.

HOW WE WILL ACHIEVE OUR PHILOSOPHY OF CARE:

•  We have specific plans of care for each individual through which we can ensure that the needs of each Resident are fulfilled.

•  We provide trained, respectful and caring staff to offer care and professional service to each Resident.

•  Our staff training programmes ensure that nursing and care staff are responsive to the needs of the Resident and that ‘best practice' techniques are sought out and utilised on an ongoing basis.

•  We will ensure comfortable accommodation and a range of services are available in a relaxed, comfortable and secure setting.

•  We acknowledge and embrace our Residents' Charter ensuring that the rights of the Resident in relation to privacy, dignity, independence and choice are respected at all times.

•  We will seek professional advice and consult with the Resident, the family of the Resident where applicable and the nursing/care staff, when decision making in relation to a patient's treatment and plan of care.